FAQ

There isn’t enough fiber in each serving for us to make a fiber claim, so we don’t. The fiber comes from the konjac root itself, not added fiber powders. It’s also part of what gives the chew its light texture.

Yes, our products are vegan. For a full list of ingredients used, check out the ingredients featured on the Products page.

Yes, our products are gluten-free. For a full list of ingredients used, check out the Products page.

Konjac jelly treats usually come individually wrapped or in pouch form. Our konjac jelly treats are individually wrapped, making them a great option when you want a small treat or need to bring something to munch on when you are on-the-go. Another difference between konjac jelly snacks is the type of sugar used. Some konjac jellies are sweetened with high-fructose corn syrup. Others are sweetened with erythritol, which is a sugar alcohol. Pac Pac Snacks Konjac Chews products are sweetened with beet sugar, which we believe gives konjac jellies the most pleasant and delicious level of sweetness.

Yuzu Lemonade and Berry Punch use all natural flavoring. Our Mango and Matcha Konjac Chews, however, do contain a small amount of artificial flavoring.

No. They’re candy.

Konjac gets a lot of attention as a “diet food,” but we’re not interested in selling it that way. Each sachet has about 15 to 20 calories, and there are ten in a bag. We use real beet sugar for sweetness, not sugar alcohols or artificial sweeteners.

So yes, it’s a light candy. No, it’s not a diet plan. We don’t make weight-loss claims about it, and we don’t think a piece of candy needs to come with a wellness pitch.

The reason we use konjac is much simpler: we like the texture. The root is mostly water and fiber, and when you turn it into jelly, you get a firm, springy chew that you won’t find in a typical gummy.

That’s it. We wanted a candy with a texture we actually liked, so we made one.

Please email support@pacpacsnacks.com, and we will try to handle your issue as promptly as possible. If the order has been shipped out already, we will not be able to change or cancel your order.

Once the order has been shipped, you will receive an email confirmation. That email will contain a tracking number, which you can use to track your package.

If the package has been marked as delivered, but you don't see it, please contact support@pacpacsnacks.com and we will help you resolve the issue.

The best by date is printed on the back panel of the outer packaging.

Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.

Yes! We would love to talk. Please contact us from our contact page or send an email to sales@pacpacsnacks.com.

Please check out wholesale page for list of distributors and wholesale partners.